Privacy Policy
ZapKleen is a brand of KKE Chemicals Pvt. Ltd., India ("we", "us" or "our"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect when you use our website or place an order, how we use and protect it, and the choices you have. It is intended to be read alongside our Terms and Conditions and Refund Policy.
1. Information we collect
We collect information that you provide to us and information that is generated automatically when you use our website:
- Information you give us — your name, email address, phone number, billing and shipping addresses, and the contents of your order when you register an account, place an order, or contact us.
- Payment information — payments are processed by our payment gateway providers. We do not store your full card or banking details on our servers; we receive only confirmation of payment and limited transaction references.
- Information collected automatically — your device and browser type, IP address, pages viewed, and similar usage data collected through cookies and similar technologies.
2. How we use your information
We use your personal data to:
- process, fulfil and deliver your orders, and provide order updates;
- respond to your enquiries and provide customer support, including replacements of damaged products under our Refund Policy;
- operate, maintain and improve our website and products;
- send you service communications and, where you have consented, marketing about our products and offers; and
- comply with our legal and tax obligations and prevent fraud or misuse.
3. Legal basis and consent
We process your personal data on the basis of your consent, to perform the contract when you place an order, to comply with applicable law, and for our legitimate business interests in operating and improving our services. Where we rely on consent — for example, for marketing communications — you may withdraw it at any time.
4. Cookies
Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some features of the website may not function properly without them.
5. Sharing your information
We do not sell your personal data. We share it only with parties who help us run our business, and only as far as needed, including:
- courier and logistics partners, to deliver your orders;
- payment gateway providers, to process your payments securely;
- technology and service providers who host or support our website; and
- authorities or other parties where required by law, or to protect our rights, safety and property.
6. Data security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, accounting, tax and reporting obligations, after which it is deleted or anonymised.
8. Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to the personal data we hold about you, ask us to correct or update inaccurate data, request its deletion, or withdraw your consent to its processing. To exercise any of these rights, please contact our customer service team on +91 96733 37726 (Monday–Friday, 9:00 am–7:00 pm).
9. Children's privacy
Our website and products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes take effect immediately upon posting on this website, and your continued use of the website constitutes acceptance of the revised policy.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our customer service team on +91 96733 37726 (Monday–Friday, 9:00 am–7:00 pm). Our facility is located at EL-16, MIDC, Hingna Road, Nagpur, Maharashtra, India.