Frequently asked Questions (FAQ)

How can I create an account on your website?

To create an account on our website, click on the "Sign Up" button located at the top-right corner of the homepage. Fill in the required information such as your name, email address, and password. Once you submit the form, you will receive a verification email. Click on the verification link to activate your account.


How can I place an order?

To place an order, follow these steps:

  • Browse our website and find the desired product.
  • Click on the product to view its details and click the "Add to Cart" button.
  • Review the items in your cart and click on the "Checkout" button.
  • Fill in the necessary details such as shipping address and payment method.
  • Review your order summary and click on the "Place Order" button to complete the process.

What payment options are available?

We offer multiple payment options, including credit cards, debit cards, net banking, UPI (Unified Payment Interface), and popular mobile wallets. You can choose the most convenient option for you during the checkout process.


How can I track my order?

Once your order is confirmed and dispatched, we will provide you with a tracking number via email and SMS. You can use this tracking number to track your order on our website or the courier company's website. Simply enter the tracking number in the designated field to get real-time updates on the status and location of your package.


What is your return and refund policy?

We have a hassle-free return and refund policy. If you are not satisfied with your purchase, you can initiate a return within a specified period from the date of delivery. The product should be unused, in its original packaging, and accompanied by the invoice. Our customer support team will guide you through the return process, and once the returned item is received and verified, we will initiate the refund to your original payment method.


How long does it take to deliver an order?

The delivery time depends on various factors such as your location, the product's availability, and the courier partner. Generally, we strive to deliver orders within 3-7 business days. However, please note that these are estimated delivery times and may vary in certain cases.


Do you offer international shipping?

Currently, we only provide shipping within India. We do not offer international shipping services. However, we are constantly expanding our services and may consider international shipping in the future.


How can I contact customer support?

For any queries or assistance, you can reach out to our customer support team through various channels. You can contact us via email, phone, or live chat support on our website. Our customer support representatives will be glad to assist you with your inquiries, order-related issues, or any other concerns you may have.

You can find the contact information here.


Can I cancel my order?

Yes, you can cancel your order before it has been shipped. To cancel an order, go to your order history in your account, locate the specific order, and click on the "Cancel" button. If the order has already been shipped, you may need to initiate a return once you receive it.


Are there any additional charges apart from the product price?

The product price displayed on our website is inclusive of all taxes. However, additional charges such as shipping fees or any applicable government taxes may be levied during the checkout process, depending on your order and delivery location. These charges will be clearly displayed before you proceed with the payment.